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Having issues with Chatterino or need general assistance? Check the below troubleshooting below corresponding to your operating system for assistance!

Report a bug/issue | Make a feature suggestion | Join the Discord

Basic troubleshooting¶

Prior to starting on the below, you should first try the basic troubleshooting steps listed here. These steps can resolve a variety of issues:

  • Ensure that your Chatterino is up to date.
  • [Windows] Try running Chatterino in administrator mode.
  • [Windows] Ensure that you have the x64 Visual C++ Redistributables installed AND have restarted your PC after installation:
    • x64: https://aka.ms/vs/16/release/vc_redist.x64.exe
    • Chocolatey: choco install vcredist140

I am having an issue with the Chatterino extension¶

Chatterino extension issues should be posted here.

Chatterino not starting/Crashing upon startup¶

  • [Windows] Try running Chatterino in administrator mode.
  • [Windows] Adding Chatterino to your anti-virus/malware whitelist.
  • [Windows] If nothing else works, try resetting your settings using the Fresh Install option in the installer.

Does using Chatterino accumulate Twitch channel points?¶

Unfortunately not. This is a limitation due to Twitch using internal APIs for channel points.
This will however work with most chatbots, as they simply take you being connected to chat as 'watching the stream'.

Can I use Chatterino as my chat overlay for my stream?¶

You definitely can, but it's not recommended. We suggest using a service similar to KapChat.

Why are my messages being sent in webchat, but not in Chatterino?¶

There's a few things to cover here:

  • If your message is not sent in Chatterino, it is likely not sent in webchat either. Webchat renders messages whether they are sent or not, Chatterino will only render the message if it is accepted by the server.
  • If you're trying to type in a chat where there are a lot of active chatters, then your message may be dropped by Twitch's chat servers (due to the volume).
  • If an alt account has been banned in that chat, you have likely been shadowbanned by Twitch in that channel. Which prevents any of your other accounts from speaking in that channel.
  • If you have spammed too much in another chat, you have likely been temporarily shadowbanned by Twitch in channels where you are not: Subscribed, VIP or Moderator.

If all else fails, you may be having connection issues to Twitch or your network may be blocking the necessary IRC ports in order to connect.

Chatterino is repeatedly disconnecting from Twitch chat¶

If you are having troubles with Chatterino repeatedly connecting/disconnecting, it is likely due to the large amount of channels you are connected to. The maximum channel limit is usually around the 100 mark, but may differ from user to user.Try closing splits in Chatterino in order to fix this.

I am unable to send whispers from Chatterino¶

If you are getting the Your settings prevent you from sending this whisper error message, it may be due to:

  • You turning on the Block Whispers from Strangers option in your Twitch account security settings.
  • Your account is too new to be able to whisper users using IRC. If you wish to whisper a user, you must first add the user as a friend, then use the Twitch website to whisper the user. This was an IRC spam protection measure put in place by Twitch. This is not a Chatterino bug.

FFZ/BTTV emotes are not working¶

You need to be logged in to see emotes.Try hitting F5 once to manually refresh the emotes.

Chatterino only makes a connection to the necessary APIs to fetch these emotes, if you are still having issues fetching them, then your network may be blocking requests to those APIs.

I have link information turned on, but am unable to see the information when hovering over a link¶

  • The server (braize) used to fetch the link information may be down. Braize uptime can be found here.
  • Your network may be having issues connecting to braize. Try restarting your PC and router.

How do I get the supporter badge?¶

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Donate €10 to fourtf here (can be done in multiple donations). You should get your badge automatically after about 5 minutes. Make sure to restart Chatterino if you can't see the badge.
If you still can't see it, ask fourtf on Chatterino Discord for assistance.

Login expired error¶

If you're getting the Login expired for user <user>! Try adding your account again. error, simply re-add your account and it will start working again.

How do I add Chatterino as an OBS dock?¶

This is not natively supported, but there is a work around:

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  1. Add a dock into OBS for standard Twitch chat.
  2. Turn on Always on top in Chatterino.
  3. Click the 3 dots up the top of a channel split and click Popup.
  4. Move and resize the chat to overlay on top of the standard Twitch chat.

Where is my Chatterino folder located?¶

On Windows:%APPDATA%/Chatterino2

On Linux:$HOME/.local/share/chatterino

On Mac:$HOME/Library/Application Support/chatterino

How do I delete the Chatterino cache / settings?¶

Navigate to your Chatterino folder and remove corresponding folders.

  • The Cache folder contains cached network requests from Chatterino.
  • The Logs folder contains chat logs from chats you've had open in Chatterino.
  • The Misc folder contains internal information about the current running instance of Chatterino.
  • The Settings folder contains any settings you may have configured in Chatterino (e.g. font size, highlight phrases) and your list of channels open.

My settings / commands / window layout are not saving¶

This is usually a case because Chatterino is unable to save settings on your disk. To fix that, try following steps:

  1. Run Chatterino as Administrator.
  2. Back up your settings by copying them from your Chatterino folder to a safe location on your disk and delete them. Restart your computer and try launching Chatterino again.
  3. Back up your settings, uninstall Chatterino and install it again, but make sure Fresh Install option is checked.
  4. Try running Chatterino in portable mode.

What is nightly and how to use / install it¶

Overview¶

Nightly is a 'developer release' of Chatterino. It is released every time there's a new change added to source code. It includes some features that may not be available in the latest stable release.

Installation¶
  1. Go to nightly release page on GitHub.
  2. Download nightly:
    • For Windows download test-cmake-chatterino-windows-x86-64.zip
    • For Linux download test-cmake-Chatterino-x86_64.AppImage
    • For Mac download test-cmake-chatterino-osx.dmg
  3. Install nightly:
    • On Windows, right click the archive > Extract All > Extract (Override files if prompted). Open the newly extracted folder and create a shortcut for the chatterino.exe file to the Desktop for easy access.
    • On Linux, open up the download directory in your terminal and execute the following command chmod +x test-cmake-Chatterino-x86_64.AppImage && sudo mv test-cmake-Chatterino-x86_64.AppImage /usr/local/bin
    • On Mac, open the dmg file and drag Chatterino into the Applications folder.
Updating¶

Nightly ignores version checking and it will not attempt to update on its own. Because of that it will not notify you when a new stable update is available. To update, repeat steps above. If you want to switch back to stable release, download and install it from Chatterino's website.

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Issues¶

Since nightly is a testing release, it may be a little unstable. If you find any bugs, make sure to report an issue on GitHub. Before opening an issue make sure you're on latest nightly (to check it, go to Settings > About and compare commit hash) and that there's no duplicate issue already open.

This topic includes the following sections:

System Requirements for Installing the JDK on macOS

The following are the system requirements for installing the JDK on macOS:

  • Any Intel-based computer running macOS.

  • Administrator privileges.

    You cannot install Java for a single user. Installing the JDK on macOS is performed on a systemwide basis for all users. Administrator privileges are required to install the JDK on macOS.

Determining the Default JDK Version on macOS

When starting a Java application through the command line, the system uses the default JDK.

There can be multiple JDKs installed on the macOS system.

You can determine which version of the JDK is the default by entering java -version in a Terminal window. If the installed version is 12 Interim 0, Update 0, and Patch 0, then you see a string that includes the text 12. For example:

To run a different version of Java, either specify the full path, or use the java_home tool. For example:

$ /usr/libexec/java_home -v 12 --exec javac -version

Installing the JDK on macOS

  1. Download the JDK .dmg file, jdk-12.interim.update.patch-macosx-x64.dmg.

    Before the file can be downloaded, you must accept the license agreement.

  2. From either the browser Downloads window or from the file browser, double-click the .dmg file to start it.
    A Finder window appears that contains an icon of an open box and the name of the .pkg file.
  3. Double-click the JDK 12.pkg icon to start the installation application.
    The installation application displays the Introduction window.
  4. Click Continue.
  5. Click Install.
    A window appears that displays the message: Installer is trying to install new software. Enter your password to allow this.
  6. Enter the Administrator user name and password and click Install Software.
    The software is installed and a confirmation window is displayed.
After the software is installed, you can delete the .dmg file if you want to save disk space.

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Uninstalling the JDK on macOS

You must have Administrator privileges.

Note:

Do not attempt to uninstall Java by removing the Java tools from /usr/bin. This directory is part of the system software and any changes will be reset by Apple the next time that you perform an update of the OS.

  1. Go to /Library/Java/JavaVirtualMachines.
  2. Remove the directory whose name matches the following format by executing the rm command as a root user or by using the sudo tool:
    /Library/Java/JavaVirtualMachines/jdk-interim.update.patch.jdk

    For example, to uninstall 12 Interim 0 Update 0 Patch 0:

    $ rm -rf jdk-12.jdk

Installation FAQ on macOS Platform

This topic provides answers for the following frequently asked questions about installing JDK on macOS computers.

1. How do I find out which version of Java is the system default?

When you run a Java application from the command line, it uses the default JDK. If you do not develop Java applications, then you do not need to worry about this. See Determining the Default JDK Version on macOS.

2. How do I uninstall Java?

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See Uninstalling the JDK on macOS.

3. After installing Java for macOS 2012-006, can I continue to use Apple's Java 6 alongside the macOS JDK for Java 12?

If you want to continue to develop with Java 6 using command-line, then you can modify the startup script for your favorite command environment. For bash, use this:

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$ export JAVA_HOME=`/usr/libexec/java_home -v 12`

Some applications use /usr/bin/java to call Java. After installing Java for macOS 2012-006, /usr/bin/java will find the newest JDK installed, and will use that for all of the Java-related command-line tools in /usr/bin. You may need to modify those applications to find Java 6, or contact the developer for a newer version of the application.

4. Can I restore Apple Java after uninstalling Oracle Java?

Go back to Apple Java using the following instructions:

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  1. Uninstall Oracle Java by deleting the plug-in file. From a command-line, enter:

    $ sudo rm -rf '/Library/Internet Plug-Ins/JavaAppletPlugin.plugin'

  2. Create a symlink using the following command, entered on a single line:

    $ sudo ln -s /System/Library/Java/Support/CoreDeploy.bundle/Contents/JavaAppletPlugin.plugin '/Library/Internet Plug-Ins/JavaAppletPlugin.plugin'

5. What happened to the Java Preferences app in Application Utilities?

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The Java Preferences app was part of the Apple Java installation and is not used by Oracle Java. Therefore, macOS releases from Apple that do not include Apple Java will not include Java Preferences.